The Speaker

Dr. Shirley A. Wilson, Ph.D. is a retired Professor of Management at Bryant University in Smithfield, Rhode Island where her specific area of instruction is in Organizational Behavior and Global Diversity. Her previous experiences have included service as the Coordinator for School/Community Relations with the Cleveland Heights-University Heights, Ohio Board of Education, and Personnel Analyst with the Cleveland Electric Illuminating Company.

Her specific area of research is in the field of Mentoring, with emphasis on Black Female Professionals.

She earned her Doctorate from the Weatherhead School of Management, Case Western Reserve University in Cleveland, Ohio.

Her research interests include issues pertaining to minority law enforcement, police-community relations, and mentoring of black female professionals. She has co-authored more than 20 peer-reviewed research articles appearing in such publications as the Journal of Black Studies, Western Journal of Black Studies, the Journal of Critical Issues, and the Journal of Ethnicity in Criminal Justice

The Workshop

Conflict Engagement For Law Enforcement : Wednesday, September 28, 2022 09:00A

The typical police officer is trained and prepared to mitigate physical threats, but studies indicate that only about 2% of police-civilian interactions result in physical encounters. The vast majority of conflict events involving officers consist of interpersonal disputes with little actual violence. To successfully navigate the complexities associated with these disputes, officers must have a clear understanding of conflict, must appreciate how their presence changes the conflict dynamic, and must be able to apply various communication and conflict management techniques. Employing these techniques results in positive safety and enforcement outcomes, increased officer safety, reduced repeat calls, lower costs, and higher officer satisfaction rates.